Terms of Use

This page describes the rules for using the SewPro online store and the conditions for ordering, delivery, and returns. Please read these terms before you start using the website SewPro.

By using this website, or clicking “Add to cart,” you accept our Terms of Use and our Privacy Policy.

General Provisions

In these Terms of Use, the following terms have the meanings set out below:

Merchant – “Iskra Petrova – Bastet” LTD (UIC 205249510, VAT No. BG205249510);
Client/User – any natural or legal person using the website SewPro.

  1. The owner of SewPro is “Iskra Petrova – Bastet” EOOD, UIC 205249510, registered office and address: Pernik, Monte Carlo quarter, bl. 229A, ap. 6, Bulgaria.
  2. These Terms set out the conditions under which the Merchant provides services to users via the online store at SewPro. By using the online store, the user accepts and agrees to comply with these Terms of Use.
  3. User identification (for the purpose of reproducing statements relating to acceptance of the terms and placement of an order request) is performed via server log files on SewPro, the user’s IP address, and the data entered in the order form.
  4. The products shown on SewPro do not constitute a binding offer; they are a demonstrative online catalogue. Orders placed through the website constitute requests for a quote, not a contract of sale.
  5. By clicking “Submit order,” the client indicates interest in purchasing the items in the cart. This action does not require online payment at this stage.
  6. The client receives a quote by e-mail specifying product prices and delivery costs. Upon the client’s written e-mail confirmation, a contract of sale is deemed concluded under the applicable Bulgarian commercial law.
  7. After entering a valid e-mail and sending the request, the client receives an e-mail with order details and contact information for the Merchant.
  8. The Merchant may refuse delivery if the goods are unavailable. In case of no stock/import, the client is notified by e-mail. If a payment has been made, the client may choose between a refund, cancelling the order, or a substitute order.
  9. Items displayed with a price of 0.00 EUR are not in stock and are ordered for import upon request. Delivery is carried out according to a quote that has been sent and accepted by the client. Upon acceptance, the Merchant may require an advance payment (deposit).
  10. Deliveries within Bulgaria are carried out by Speedy courier. For orders over 50 EUR, delivery is free of charge to a Speedy office. For orders under 50 EUR, as well as for home delivery, delivery costs are borne by the client.
  11. International deliveries: this section is being prepared. Until details are published, please contact us for an individual quote.
  12. Information about delivery options and prices is available by e-mail, by phone (as stated in the order confirmation e-mail), and via the contact page.
  13. For shipments outside Bulgaria, the client pays the delivery charges and any customs or other fees applicable under the laws of the destination country.
  14. Risk of loss or damage passes to the client upon handover by the courier. The Merchant is not liable for delays attributable to the courier or other suppliers.
  15. Upon delivery, the client must inspect the goods immediately. Any damage, impact, or shortages must be reported to the Merchant without delay at shop@sewpro.bg.
  16. If transport damage is not reported immediately, the Merchant is not responsible for warranty service due to the absence of a timely claim against the carrier.
  17. If an incorrect address or contact details are provided, the Merchant is not bound to fulfil the order and the request is considered invalid.
  18. Upon delivery, the client or an authorised third party signs the accompanying documents. A third party is anyone authorised to accept the goods at the address indicated by the client.
  19. An unjustified refusal to accept delivery, outside the cases provided below, results in the client owing the costs of delivery and return.
  20. If the client is not found at the address within the delivery time window or fails to provide access/conditions for handover, the Merchant is released from the obligation to deliver.
  21. Where the delivered goods clearly do not correspond to the ordered goods and this is ascertainable by ordinary inspection, the client may request a replacement within 24 hours of receipt from the courier.
  22. The right of withdrawal under Art. 50 of the Bulgarian Consumer Protection Act applies only to consumers (natural persons) acting outside their trade or profession. Return shipping costs, as well as the initial delivery costs, are borne by the client.
  23. No right of withdrawal applies to goods made to order (e.g., personalised mannequins, custom-sewn covers) and to goods that cannot be returned for hygiene reasons (where applicable).
  24. The withdrawal period is 14 days from delivery. The client must notify the Merchant in writing at shop@sewpro.bg to return or exchange the goods.
  25. Returns are accepted only if all of the following are met: (i) original packaging; (ii) no signs of use/soiling/damage; (iii) all delivery documents included. Return shipping and the initial delivery cost are borne by the client, even if the initial delivery was free.
  26. The buyer pays the price in accordance with the quote sent and accepted by e-mail.
  27. Every website user undertakes to:
    • respect fundamental rights and freedoms under Bulgarian law;
    • avoid defamation and not incite violence or hatred;
    • not infringe intellectual or material property rights;
    • comply with applicable laws, morality, good practices, and internet etiquette;
    • promptly notify the Merchant of any violations when using the services;
    • not upload/distribute malware, malicious code, or tools enabling unauthorised access.
  28. The buyer must provide accurate contact and delivery details, pay the price and any delivery costs (where not free), and ensure receipt of the goods.
  29. The Merchant has no obligation or objective possibility to control how users utilise the services provided.
  30. The Merchant may, but is not obliged to, store materials and information located on the SewPro server.
  31. The Merchant may, at any time and without notice, terminate/suspend/modify the services in case of breach of these terms or at the Merchant’s discretion.
  32. The Merchant is not liable to users or third parties for damages or lost profits arising from termination, suspension, or limitation of services, or from deletion/modification/loss/inaccuracy of data or materials made available through SewPro.
  33. After receiving payment, the Merchant delivers within the timeframe specified in the quote and, where possible, checks technical fitness without breaking the original packaging.
  34. The Merchant is not liable for damage to software/hardware/telecom equipment or for data loss related to the use of the website. Advice or assistance provided by the Merchant’s staff does not create liability for the Merchant.

Other Provisions

  1. These Terms may be amended at any time by the Merchant, including due to changes in legislation.
  2. Changes are announced prominently on the website, allowing a reasonable period for review. If the user does not reject the changes within this period, the user is deemed bound by them. In case of disagreement, the Merchant may discontinue providing services.
  3. All disputes shall be settled in good faith; failing agreement, unresolved disputes—including those concerning interpretation, validity, performance, termination, or adaptation to new
    circumstances—shall be resolved by the competent court at the Merchant’s place of registration, under Bulgarian law.